Service Description

Call Centre Services helps businesses to handle customer communications, relationship management and help improve customer sales opportunities.

International Call Center Businesses are moving their services to Fiji to take advantage of:

• Reduced labour cost
• Workforce with English speaking skills and Customer service skills
• Highly skilled IT professionals
• Government support and Tax incentives

FINTEL provides special Call Center international cable capacity charges to connect Operator's offshore.

Call Centre Service Solutions help support and improve customer sales and service efforts via:

• FINTEL Consultancy Team can assist corporations with the recommendation, planning, implementation and management of a relevant network solution.
• Call Centre local loop is provided by local access provider.
• Suite of leading edge services that can be combined to create a customer communication solution suitable for customer business environment
• Call Centre Partners with TFL/Exceed to create a total solution
• SX Cable to Australia, NZ and US

Call Centre Charges

Bandwidth Circuit	Monthly Charges
1 X E1	$11,306.25
2 X E1	$22,612.50
3 X E1	$33,918.75
4 X E1	$45,225.00
5 X E1	$56,531.25

Note:
a.  All prices are in Fijian Dollars.
b. All prices are inclusive of 12.5% VAT
c. All prices exclude the local loop charges provided by Telecom Fiji.
d.  Installation charges - F$562.50 per circuit.
e Upgrade charges - F$281.25
f.  Term Contract Discount: 2 years - 10%; 3 years - 15%
g. Direct fibre connections to Australia, New Zealand, Hawaii and USA mainland.
h. Prices are effective from 1st July 2008
i. Conditions apply.